FAQs

Q1. How long does it take for an order to arrive?

Total delivery time = processing time + shipping time

(not including customs delays, weekends, holidays, and any unforeseen circumstances)

Delivery Time

  • Order Processing: 2-5 Business Days.
  • Express Shipping Time: 6-8 Business Days.
  • Standard Shipping Time: 7-20 Business Days.

    Wrong Shipping Information

    • If you have left the wrong shipping address or contact information, please contact our customer service within 2 hours.
    • Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
    • Contact us at support@zenandshine.com
       Countries Delivery Time (Business Days) 
      United States, Canada, United Kingdom, Mexico, Netherlands, Germany, France, New Zealand, Spain, Denmark, Austria, Sweden, Singapore 7-15 Days

      Australia, Switzerland, Latvia, Italy, Portugal, Greece, Cyprus, Hungary, Croatia, Finland, Ireland, Norway, Thailand, Malaysia, Slovakia, Mexico, Brazil, Poland, Vietnam, Lithuania, Belgium, Japan

      		 10-20 Days

      Note:

      1. Other countries not on the list, please see the actual payment page or contact our customer service.

      2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.

      Q2. How to track my order?

      Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to click:  https://t.17track.net/en#nums to track the shipment status.

      Q3. What if I have not received my items?

      If you have not received your order within the expected shipping time, please contact us in the following ways:
      E-mail: support@zenandshine.com

      We will always be at your service to help you locate the package and keep you informed all the way.

      Before contacting us, you may also try contacting your local post office if your tracking number shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know ASAP.